Frequently Asked Questions
Speechtotextservice accepts all payment methods allowed by PayPal. We also invoice. Contact our Customer Support for details on billing arrangements.
If we fail to deliver on the date we have committed to, we will owe you a 50% discount. Ask our Customer Support about terms and conditions.
Submit any claims to our Customer Support department within seven days of receipt of your materials. You can call, contact our online support or send an email with details.
Yes, if you let us know in your order details. When you upload your file, leave us a message with any instructions you think are necessary. We will make sure we understand your instructions. We will contact you with any questions.
You give us the length of the recording, your estimate of the category it falls into (see the descriptions summarized on the calculator) and the turnaround time you need. If your entries are accurate, our estimate is correct. Note: Quality of the sound on the recording is critical to the time is takes to complete the work (and the cost to you!). We appreciate realistic estimates.
A couple of the biggest factors affecting turnaround time:
Urgency – standard turnaround times are the cheapest. If you need something expedited, we can do some jobs in one day. The turnaround factor is part of your quote.
Recording quality – We do fast work when your audio files are clear and with little background noise or technical problems. Files that are of poor quality are more difficult to transcribe, but we will put our best experts on the job.
We will email your file in a Microsoft Word file or PDF file. If you need it in another format, let us know.
Put anything you think would be helpful to our transcriptionists.
Identify speakers, spell uncommon technical terms and define acronyms.
Provide details on particular sections that you know may be difficult to transcribe.
Tell us if there is anything unusual in the file that we should be aware of, like a long break or a section that you do not want transcribed.
More is better. A good collection of notes can reduce the time it takes to do the transcription, saving you money.
Yes, we will skip the ads, and note where the breaks occurred. If you want the ads transcribed, let us know in the instructions with your order.
Overall quality has a big effect on how long it takes us to do the transcription and our ability to be accurate. At a minimum, your audio file must be 44.1 kHz and a loud enough volume for accuracy. The less background noise the better. If you think we might have trouble with your recordings, please contact our Customer Support team. We can provide an upfront evaluation.
Poor sound quality is the biggest problem: excessive background noise, noises in the recording process, and not enough volume. Other factors that complicate transcription: more than one speaker, multiple people speaking at the same time, group discussions, fast speaking and industry-specific terminology. If you think any of these apply to your recording, contact our Customer Support team.
Timestamps are placed whenever a new speaker begins speaking. If you would like more frequent timestamps, let us know in your instructions.
Convert a WAV (audio) file into the MP3 format with iTunes. Open the file in iTunes. Choose “Convert Selection to MP3” in the “Advanced” menu. Indicate where to save the new file. If you don't see the option “Convert Selection to MP3”, change your Import Settings in your iTunes Preferences to “MP3 Encoder”.
We are always looking to add great people to our team. If you are interested in becoming a freelance transcriber or editor, send us an email.